Privacy Policy
Last updated: March 2026
Introduction
OEMLinker, operated by Simpson & Munro (I) Pvt Ltd ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand manufacturing marketplace platform, including our website and WhatsApp Business integration.
Information We Collect
Personal Information:
- Name and contact information (email, phone number)
- Business information (company name, GST number, address)
- Profile information (certifications, industries served)
- Machine and equipment details (for vendors)
WhatsApp Data:
- Phone number used for WhatsApp communication
- Messages exchanged through our WhatsApp Business integration
- Images, documents, and media shared via WhatsApp
- Voice messages and transcriptions
Usage Data:
- RFQ submissions and quotations
- Order history and transactions
- Platform usage patterns and preferences
How We Use Your Information
- To match buyers with suitable manufacturing vendors
- To facilitate RFQ submissions, quotations, and orders
- To communicate via WhatsApp for vendor onboarding and notifications
- To analyze machine capabilities using AI for better matching
- To send transactional notifications and updates
- To improve our platform and services
- To comply with legal obligations
WhatsApp Business Integration
We use WhatsApp Business API (via Gupshup) for vendor communication. By interacting with us on WhatsApp, you acknowledge:
- Messages are stored securely for customer support and service delivery
- Your phone number is used to identify your vendor account
- Media files (images, documents) shared are processed to extract relevant information
- Voice messages may be transcribed for processing your requests
- Message history is retained for service continuity
Note: We comply with Meta's Platform Terms and WhatsApp Business Policy.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax records, transaction history)
- Resolve disputes and enforce agreements
WhatsApp message history is retained for 2 years for service continuity. You can request deletion at any time.
Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Business Entity: Simpson & Munro (I) Pvt Ltd
Email: privacy@oemlinker.com
WhatsApp: +91 98315 09919
Address: Kolkata, West Bengal, India